Description
Ensure integrated solutions transition cleanly from project mode to steady operations. You will learn to define run-state KPIs for availability, throughput, and support responsiveness. An audit checklist verifies monitoring, alerting, ticket flows, and knowledge bases before go-live. You will map ownership—who fixes what, with what permissions, and within which windows. The module covers capacity baselining and cost guardrails so teams avoid surprise overages. You will run simulated incidents to test readiness and adjust playbooks accordingly. A documentation pack aligns as-builts, runbooks, and access matrices for smooth support. You will practice service review rhythms that evolve from hypercare to business-as-usual. Case studies highlight pitfalls when projects skip operational design. By the end, your handovers will be fast, audit-ready, and respectful of both engineering and support teams. The result is fewer escalations and a calmer first quarter in production.
Checklist-driven module + run-state KPIs + playbook templates + case studies
3.5 hours
Go-live readiness, ownership mapping, capacity baselines, review cadences, documentation alignment.
Ops leaders, service owners, PMs closing programs into operations.
